Support
Common questions
The shortcut doesn't open Q/T
Another app may be using the same keys. Open Q/T → Settings → General and record a different shortcut.
“Translate Text on Screen” asks for permission
Turn on Q/T in System Settings → Privacy & Security → Screen & System Audio Recording, then quit and reopen Q/T.
Voice input says it can't start
Allow Q/T to use the microphone in System Settings → Privacy & Security → Microphone. The first time, Q/T also downloads the speech model for your language.
Instant draft translation is missing
Download the language pair in Q/T's Getting Started screen (menu bar icon → Getting Started…), or in System Settings → General → Language & Region → Translation Languages.
What does the free plan include?
Unlimited on-device translation, voice input, text from images, and history. AI translation and proofreading is limited to 20 new jobs a day with default tone and style. Q/T Pro removes the limit and unlocks tone, proofreading style, custom instructions, glossary, and alternative phrasings.
How do I cancel my subscription?
Open the App Store → your account → Subscriptions, choose Q/T Pro, and cancel at least 24 hours before the period ends. In Q/T, Settings → Q/T Pro has a shortcut.
How do I restore my purchase?
Settings → Q/T Pro → Restore Purchases, or the same button on the upgrade screen.
How do I delete my history?
Open History from the panel or menu bar, select items and press Delete, or use Settings → History to clear everything or turn history off.
Privacy
See the Privacy Policy for what Q/T handles and what stays on your Mac.